AB-100 Practice Questions — Page 2

You need to recommend a Microsoft Power Platform business solution that consolidates data from multiple internal and external data sources. The solution must meet the following requirements:

Provide the data as a centralized source for multiple AI systems, including Microsoft Copilot Studio agents, Dynamics 365 applications, and external AI models.

Support built-in data classification and protection policies.

Provide data for grounding and analytics.

What should you include in the recommendation?

A company plans to deploy an AI-based customer service app that will autonomously manage interactions, escalate complex cases, and learn from historical ticket data.

You need to perform a return on AI investment (ROAI) analysis of the app deployment. The solution must ensure that the analysis is accurate.

What should you do first?

You are designing end-to-end test scenarios for a business solution that uses Microsoft Dynamics 365 Sales and Dynamics 365 Finance.

You need to ensure that the business solution meets the following test requirements:

• Properly exchanges data between the Dynamics 365 apps

• Aligns with defined user workflows and business processes

Which type of testing should you use for each requirement? To answer, drag the appropriate testing types to the correct requirements. Each testing type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

A company has two Microsoft Power Platform environments named Dev1 and Prod1. A Microsoft Copilot Studio agent named Agent1 is built into a solution in the Dev1 environment.

You plan to deploy Agent1 to Prod1.

You need to make Agent1 available to the users in Prod1. The solution must minimize administrative effort.

What should you do?

A company plans to deploy a Microsoft Copilot Studio agent to enhance customer support.

The company stores customer data across ServiceNow, Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Excel files in SharePoint Online.

You need to recommend a solution to ensure that the agent can deliver accurate and timely responses.

What should you recommend?

A manufacturing company wants to deploy an agent that will automate supplier invoice processing.

You are designing a solution to evaluate the financial implications of the deployment. The company is especially concerned about budget overruns.

You need to ensure that the solution considers the total cost of ownership (TCO), the expected savings from using automation, and whether to extend the existing AI capabilities.

What should you include in the design?

A company has a Microsoft Power Platform solution that contains the following components:

• Microsoft Dataverse tables

• A Microsoft Power BI workspace named WS1

• A canvas app named App1 that uses Dataverse

• A Power BI semantic model that connects to Dataverse by using DirectQuery

You plan to use generative AI to provide answers to queries based on a subset of corporate data.

You need to ensure that the data is available as a grounding data source for AI systems.

What should you do?

A company plans to implement an AI business solution for a consumer goods company.

You need to create agents that meet the following requirements:

• Orchestrate the sales order fulfillment and shipping of goods to customers.

• Analyze historical data and trends to replenish stock.

Which type of agent should you use for each requirement? To answer, drag the appropriate agent types to the correct requirements. Each agent type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

A company has an AI agent that automates the review of customer feedback stored in a cloud database.

You plan to generate monthly reports from the agent's output to provide insights into customer sentiment and guide product development and marketing.

You need to ensure that the data ingested by the agent is clean and suitable for the intended use.

What should you do to prepare the data?