AB-100 Practice Questions — Page 6

Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem.

After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen.

A company has a Microsoft Dynamics 365 Sales environment that has Microsoft Copilot enabled.

You need to customize Copilot by tailoring how opportunity summaries are generated or how they are presented to users.

Solution: You add fields to the opportunity summary.

Does this meet the goal?

Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem.

After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen.

A company has a Microsoft Dynamics 365 Sales environment that has Microsoft Copilot enabled.

You need to customize Copilot by tailoring how opportunity summaries are generated or how they are presented to users.

Solution: You configure AI Builder lead scoring models to influence opportunity summaries.

Does this meet the goal?

Case study

This is a case study. Case studies are not timed separately from other exam sections. You can use as much exam time as you would like to complete each case study. However, there might be additional case studies or other exam sections. Manage your time to ensure that you can complete all the exam sections in the time provided. Pay attention to the Exam Progress at the top of the screen so you have sufficient time to complete any exam sections that follow this case study.

To answer the case study questions, you will need to reference information that is provided in the case. Case studies and associated questions might contain exhibits or other resources that provide more information about the scenario described in the case. Information provided in an individual question does not apply to the other questions in the case study.

A Review Screen will appear at the end of this case study. From the Review Screen, you can review and change your answers before you move to the next exam section. After you leave this case study, you will NOT be able to return to it.

To start the case study

To display the first question in this case study, select the "Next" button. To the left of the question, a menu provides links to information such as business requirements, the existing environment, and problem statements. Please read through all this information before answering any questions. When you are ready to answer a question, select the "Question" button to return to the question.

Overview

Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance. Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets.

Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth.

The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions.

Requirements

AI Adoption

The following executives will have specific responsibilities in the overall AI adoption:

• Chief Technology Officer (CTO): Select one Dynamics 365 Finance, Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial AI adoption phase.

• Chief Information Officer (CIO): Ensure that appropriate security labels are assigned to the data used by the AI agents.

• Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed.

• Chief Information Security Officer (CISO): Discover and inventory AI resources for auditing.

• Chief Executive Officer (CEO): Ensure that all solutions adhere to industry-standard responsible AI practices.

All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions.

The company's research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data.

Prebuilt AI Agent

The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value.

Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders.

Custom AI Agent

Contoso has identified the following custom AI agent requirements:

• The custom AI agent will use data from Dynamics 365 Supply Chain Management to answer questions for the manufacturing team as a low-code solution.

• The custom AI agent will be accessible from within Microsoft Teams.

• The custom AI agent must be designed to eventually connect to other agents that can be selected based on their description.

• The topics used in the custom AI agent will be selected based NOT on a trigger phrase, but on a description of the purpose of the query, to make the interactions more conversational.

• The custom AI agent must be able to answer questions about product specifications by using existing technologies. The product specifications are maintained by the R&D department.

• The custom AI agent must be integrated with and accessible from Dynamics 365 Supply Chain Management.

• The custom AI agent must be able to use Dynamics 365 Supply Chain Management business logic that is stored outside of the application.

Analysis, Reporting, and Troubleshooting

Contoso has identified the following analysis, reporting, and troubleshooting requirements:

• The CISO will audit all the AI solutions monthly for compliance and security.

• The CFO will analyze all the AI solutions quarterly to compare the estimated ROI against actual measured efficiencies and adoption. The CFO will use the Copilot Studio agent usage estimator to perform this analysis.

• The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk.

• The CTO wants to track user feedback on the quality of the AI agent responses during user interactions with the agents. Consistently poor feedback will trigger an escalated reengineering discussion.

• The CEO wants a quarterly assessment of all the required metrics for their specific responsibilities. The tools used for the assessments must be Microsoft-recommended and must verify reliability, interpretability, fairness, and compliance.

• The CFO wants to identify how many interactions with the AI agents are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users.

What should you recommend to assist the CTO with the prebuilt agent selection process?

Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem.

After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen.

A company has a Microsoft Dynamics 365 Sales environment that has Microsoft Copilot enabled.

You need to customize Copilot by tailoring how opportunity summaries are generated or how they are presented to users.

Solution: You add the opportunity summary widget to the Opportunity form.

Does this meet the goal?

You are designing an AI business solution that contains the following components:

A Microsoft Power Automate workflow

A Microsoft Copilot Studio agent

A Microsoft Dataverse database

A Microsoft Power Apps app

As part of the application lifecycle management (ALM) process, you plan to package the components, so that they can be deployed to other environments as a group.

You need to recommend a solution that supports versioning, dependencies, and deployments.

What should you include in the recommendation?

A company has Microsoft 365 Copilot agents.

You need to design a security solution for the agents. The solution must meet the following requirements:

Identify and mitigate potential risks that relate to AI use.

Protect AI apps and the sensitive data processed or generated by the agents.

Support responsible AI governance by retaining and logging interactions, detecting policy violations, and investigating incidents.

Which two components should you include in the design? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A company has Microsoft Foundry agents that generate responses by using Azure OpenAI resources. The agents are deployed to both the United States and Europe.

A company mandate states that the agents and their grounding data must adhere to data residency and movement regulations.

You need to recommend a governance solution for the agents.

What should you include in the recommendation?

A company has a Microsoft Copilot Studio agent that uses custom connectors to interact with enterprise APIs.

You need to recommend an application lifecycle management (ALM) process to ensure that the connectors are deployed consistently across development, test, and production environments and meet governance and traceability requirements.

What should you recommend?