AB-100 Practice Questions — Page 5

Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem.

After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen.

A company uses Microsoft 365 and Dynamics 365.

You need to recommend a solution to automatically summarize email threads, generate suggested replies in Microsoft Outlook, and provide meeting preparation summaries that include relevant customer relationship management (CRM) data.

Solution: You recommend Microsoft 365 Copilot for Sales.

Does this meet the goal?

Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem.

After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen.

A company uses Microsoft 365 and Dynamics 365.

You need to recommend a solution to automatically summarize email threads, generate suggested replies in Microsoft Outlook, and provide meeting preparation summaries that include relevant customer relationship management (CRM) data.

Solution: You recommend a classic Microsoft Dataverse workflow.

Does this meet the goal?

Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem.

After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen.

A company uses Microsoft 365 and Dynamics 365.

You need to recommend a solution to automatically summarize email threads, generate suggested replies in Microsoft Outlook, and provide meeting preparation summaries that include relevant customer relationship management (CRM) data.

Solution: You recommend a Microsoft 365 Copilot agent template.

Does this meet the goal?

You need to design an application lifecycle management (ALM) process for a Microsoft Power Platform environment that contains a solution named Solution1.

Solution1 must include a custom connector for Copilot in Microsoft Dynamics 365 Customer Service. Solution1 must meet the following requirements:

• Ensure that the custom connector can be deployed consistently across environments as part of the ALM process.

• Allow the custom connector to be edited only in the development environment.

What should you include in the design?

A company uses a Microsoft Copilot Studio agent to automate tasks in a web app.

During testing, you discover that the automation sometimes fails because of frequent changes to the app's user interface.

You need to recommend a solution to ensure that the agent successfully automates the tasks. The solution must minimize changes to the agent.

What should you include in the recommendation?

A company processes invoices stored across multiple systems in multiple formats.

You need to implement an AI solution to automate the invoice processing. The solution must meet the following requirements:

• Automate multi-step invoice processing tasks, including document analysis, data validation, and approval routing.

• Enable users to interact directly via Microsoft Teams to review and approve invoices.

• Minimize development efforts to define and customize approval workflows.

What should you include in the solution?

A company has an ecommerce support portal that uses Microsoft Dataverse.

You are designing a Microsoft Copilot Studio agent for the portal. The agent must meet the following requirements:

• Respond with a default help message when the user input is unclear.

• Initiate external processes, such as retrieving the order status, when users make specific requests.

Generative orchestration will be enabled for the solution.

You need to recommend a feature for each requirement.

What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

A company uses Microsoft Dynamics 365 to manage service operations. Dispatchers coordinate service requests, and technicians perform scheduled on-site work.

You need to design a solution that will use Microsoft Copilot to improve the efficiency of the service operations. The solution must meet the following requirements:

• Provide AI-driven assistance to help staff organize and resolve work orders.

• Deliver contextual AI support to frontline workers as they prepare for and complete customer appointments.

Which two components should you include in the design? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.