AB-100 Certification Practice Question #47

Question

You need to design a Microsoft Copilot Studio agent for customer support.

The agent must securely retrieve product warranty data from a REST API. The solution must minimize development effort.

What should you include in the design?

Accepted Answer

Creating a custom connector is the optimal solution for securely integrating a REST API with Copilot Studio while minimizing development effort. Custom connectors provide built-in support for industry-standard authentication methods, ensuring secure retrieval of warranty data. This low-code approach enables reuse across topics, includes governance features, and supports Application Lifecycle Management. Screen scraping (C) is fragile and unsuitable when a proper REST API exists; the other options fail to address the core requirement of calling a REST API securely within a Copilot Studio agent.

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