AB-100 Certification Practice Question #83

Question

A company has an AI business solution that uses Microsoft Copilot Studio agents.

You need to recommend prompt best practices to improve the effectiveness of agent interactions.

Which two actions should you include in the recommendation? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Accepted Answer

The question specifically asks for prompt best practices to improve agent effectiveness. Options A, B, and E focus on analytics and monitoring metrics (session duration, prompt length distribution, resource usage) rather than direct prompt improvement techniques. Both C and D are explicitly recommended in Microsoft Copilot Studio documentation: clear and specific instructions help the agent understand exactly what to do and avoid vague responses, while regular testing and refinement ensures prompts evolve based on real user interactions and failure cases. The suggested answer of only D is incomplete since the question requires two actions — community consensus on CD is correct.

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