AB-731 Certification Practice Question #30

Question

Your company sells hiking and camping gear online.

You need a generative AI solution that can interact with customers, ask questions about their needs, and escalate to a human agent if necessary.

What solution should you use?

Accepted Answer

The requirement — interact with customers, ask about their needs, and escalate to a human agent — exactly describes a generative-AI chatbot with human handoff (the Bot Framework / Copilot Studio escalation pattern). Predictive AI (B) forecasts rather than converses, a recommendation engine (C) only ranks items, and computer vision (D) handles images. Suggested Answer, the commenter, and MS Learn agree on A.

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