AB-731 Certification Practice Question #50

Question

Your company sells hiking and camping gear online.
You need a generative AI solution that can interact with customers and ask questions about their needs.
What should you include in the solution?

Accepted Answer

The requirement is a generative AI solution that *interacts with customers and asks questions about their needs* — that is conversational AI, i.e., a chatbot. Predictive AI forecasts outcomes, computer vision interprets images, and a recommendation engine suggests products based on signals; none of them holds a natural two-way dialog or asks clarifying questions. The Suggested Answer and the lone comment both choose A, consistent with how Microsoft describes conversational generative-AI agents.

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