AB-731 Certification Practice Question #76

Question

Your company is developing an AI-powered customer support agent.
You need to ensure that the solution follows Microsoft responsible AI principles.
Which two actions should you perform? Select the two BEST answers. Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Accepted Answer

Following Microsoft's Responsible AI principles for a customer-support agent calls for (B) testing responses to ensure they are inclusive and culturally sensitive — the fairness and inclusiveness principles — and (E) clearly disclosing to users that they are interacting with an AI solution — the transparency principle. Retaining all conversations (A) works against privacy/security, letting the agent operate independently (C) contradicts the accountability principle's emphasis on human oversight, and multi-purpose use (D) maps to no RAI principle. The scraped Suggested Answer captured only E; both community comments supply the full BE pair, consistent with MS Learn.

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