Question 14
AB-100 voucher + Udemy course (lifetime access) = ₹3,500 for Indian ID card holders.
Details →A company plans to deploy an AI-based customer service app that will autonomously manage interactions, escalate complex cases, and learn from historical ticket data. You need to perform a return on AI investment (ROAI) analysis of the app deployment. The solution must ensure that the analysis is accurate. What should you do first?
- AEstablish the AI performance metrics.
- BConduct an AI market benchmarking study.
- CModel the customer experience.
- DIdentify and quantify all the development, deployment, and operating costs. ✓