Question 68
AB-100 voucher + Udemy course (lifetime access) = ₹3,500 for Indian ID card holders.
Details →You are evaluating a Microsoft Copilot Studio agent that supports Microsoft Dynamics 365 Customer Service representatives. You need to recommend a testing solution that meets the following requirements: Evaluates agent effectiveness during active sessions Validates whether the agent delivers accurate and helpful responses Provides measurable, actionable insights for continuous improvement What should you recommend?
- ATrack resolution, deflection, and accuracy by using dashboards and use scripts to ensure consistent responses. ✓
- BPerform load testing to validate how the agent scales under a high chat volume.
- CReview historical tickets to find agents that have the shortest resolution times.
- DMeasure uptime and page load times.