AB-100 Certification Practice Question #5

Question

A company uses Microsoft Dynamics 365 finance and operations apps.
The company plans to use Microsoft Copilot in-app help and guidance to generate responses for internal business processes.
You need to add an additional knowledge source for the business processes. The solution must NOT add new topics to the Copilot agent for the finance and operations apps.
Which knowledge source should you add?

Accepted Answer

The constraint "must NOT add new topics" is the key differentiator. Per the MS Learn doc on extending Copilot generative help in F&O, only file uploads can add knowledge grounding without requiring a new topic. Azure AI Search and other sources require wrapping in a topic.

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