Question 71
AB-100 voucher + Udemy course (lifetime access) = ₹3,500 for Indian ID card holders.
Details →A company has a Microsoft Copilot Studio agent that uses generative AI to assist Microsoft Dynamics 365 Customer Service representatives. The agent currently exhibits a low resolution rate and a high escalation rate. You need to identify the issue. What should you use?
- Athe Agent dashboard of Dynamics 365 Customer Service historical analytics
- Bthe Insights tab from the Search & intelligence settings of the Microsoft 365 admin center
- Cthe Copilot hub in the Power Platform admin center
- Dthe Analytics tab in Copilot Studio ✓