AB-100 Certification Practice Question #62

Question

A company has a Microsoft Copilot Studio agent that provides answers based on a knowledge base for customer support.
Users report that, occasionally, the agent provides inaccurate answers.
You need to use metrics from the Analytics tab in Copilot Studio to identify the cause of the inaccuracies.
Which two options should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Accepted Answer

"Topic usage and topics with low resolution" identifies which topics the agent struggles to resolve correctly — the primary indicator of where knowledge base answers are failing. "Quality of generated answers" directly flags generative AI responses that are low-quality, poorly grounded, or problematic. Together, these two metrics pinpoint both the topic-level failure areas and the answer-level quality issues, enabling targeted remediation of inaccurate agent responses.

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