Question 129
CCA-F is a newly released exam. These practice questions reflect our best current understanding — the exact wording and question formats may change in the live exam until the certification matures. Use them to learn the concepts, not to memorize.
Scenario: Customer Support Agent - A long billing conversation is progressively summarized as it grows. By the end the agent refers to the disputed charge as "around forty dollars" instead of the exact $42.17, and the order date drifts to "early March" — causing it to quote the wrong return window. What practice prevents this loss of precision?
- AMaintain a structured "case facts" block (IDs, exact amounts, dates) included in every prompt, independent of how history is summarized.
- BDisable summarization entirely and resend the full raw history on every turn.
- CInstruct the model to round all amounts to the nearest dollar for consistency.
- DLower the temperature so the numbers stop drifting.