Question 132
CCA-F is a newly released exam. These practice questions reflect our best current understanding — the exact wording and question formats may change in the live exam until the certification matures. Use them to learn the concepts, not to memorize.
Scenario: Customer Support Agent - A subagent that searches the knowledge base catches an internal timeout and returns an empty result set marked as success. The agent tells the customer "no relevant policy found" and closes the ticket, unaware the search actually failed. What is the underlying anti-pattern?
- AExcessive escalation of routine errors to the coordinator.
- BInfinite retries inside the subagent.
- CSilent suppression: a failure was disguised as a valid empty result, so the agent cannot tell "no matches" from "search failed."
- DOverly narrow task decomposition by the coordinator.