Question 172
CCA-F is a newly released exam. These practice questions reflect our best current understanding — the exact wording and question formats may change in the live exam until the certification matures. Use them to learn the concepts, not to memorize.
Scenario: Conversational AI Architecture Patterns - A customer's multi-day support thread spans several sessions. Each new session starts cold, so the assistant re-asks for the order number and prior troubleshooting steps it already collected, frustrating the customer. Which memory strategy best fixes this across sessions?
- ARely on the model to recall earlier sessions from its training.
- BIncrease the context window so older sessions stay in memory automatically.
- CTell the customer to repeat the key details at the start of every session.
- DPersist key facts and prior steps to structured external storage (a scratchpad/case record) and load them into context at session start.