Question 60
CCA-F is a newly released exam. These practice questions reflect our best current understanding — the exact wording and question formats may change in the live exam until the certification matures. Use them to learn the concepts, not to memorize.
Scenario: Customer Support Agent - Production logs show the agent sometimes chooses `get_customer` when `lookup_order` would be more appropriate, especially for ambiguous queries like “I need help with my recent purchase.” You decide to add few-shot examples to the system prompt to improve tool selection. Which approach most effectively addresses the problem? Which approach is most effective?
- AAdd explicit “use when” and “don’t use when” guidance in each tool description covering ambiguous cases.
- BAdd examples grouped by tool—all `get_customer` scenarios together, then all `lookup_order` scenarios.
- CAdd 4–6 examples targeted at ambiguous scenarios, each with rationale for why one tool was chosen over plausible alternatives.
- DAdd 10–15 examples of clear, unambiguous requests demonstrating correct tool choice for typical scenarios for each tool.