Question 64
CCA-F is a newly released exam. These practice questions reflect our best current understanding — the exact wording and question formats may change in the live exam until the certification matures. Use them to learn the concepts, not to memorize.
Scenario: Agent Architecture and Orchestration - A customer-support agent must never issue a refund above $500 without human approval. The team added the instruction "Never refund more than $500; escalate larger refunds" to the system prompt, but audits still find occasional $700 auto-refunds. What is the most reliable way to enforce this rule?
- ARephrase the system prompt more forcefully and add a few-shot example of refusing a large refund.
- BLower the model temperature so it follows the instruction more deterministically.
- CAdd a `PreToolUse` hook that intercepts `process_refund` and redirects any amount over $500 to escalation.
- DMove the rule into CLAUDE.md so it is loaded on every turn.