Question 51
CCA-F is a newly released exam. These practice questions reflect our best current understanding — the exact wording and question formats may change in the live exam until the certification matures. Use them to learn the concepts, not to memorize.
Scenario: Customer Support Agent - Production logs show that in 12% of cases your agent skips `get_customer` and calls `lookup_order` directly using only the customer-provided name, sometimes leading to misidentified accounts and incorrect refunds. What change most effectively fixes this reliability problem? What change is most effective?
- AAdd few-shot examples showing that the agent always calls `get_customer` first, even when customers voluntarily provide order details.
- BImplement a routing classifier that analyzes each request and enables only a subset of tools appropriate for that request type.
- CAdd a programmatic precondition that blocks `lookup_order` and `process_refund` until `get_customer` returns a verified customer identifier.
- DStrengthen the system prompt stating that customer verification via `get_customer` is mandatory before any order operations.