Question 55
CCA-F is a newly released exam. These practice questions reflect our best current understanding — the exact wording and question formats may change in the live exam until the certification matures. Use them to learn the concepts, not to memorize.
Scenario: Customer Support Agent - Your `get_customer` tool returns all matches when searching by name. Currently, when there are multiple results, Claude picks the customer with the most recent order, but production data shows this selects the wrong account 15% of the time for ambiguous matches. How should you address this? How should you address this?
- AImplement a confidence scoring system that acts autonomously above 85% confidence and requests clarification below the threshold.
- BInstruct Claude to request an additional identifier (email, phone, or order number) when `get_customer` returns multiple matches before taking any customer-specific action.
- CModify `get_customer` to return only a single most-likely match based on a ranking algorithm, eliminating ambiguity.
- DAdd few-shot examples to the prompt demonstrating correct reasoning and tool sequencing for ambiguous matches.