Question 178
CCA-F is a newly released exam. These practice questions reflect our best current understanding — the exact wording and question formats may change in the live exam until the certification matures. Use them to learn the concepts, not to memorize.
Scenario: Conversational AI Architecture Patterns - Mid-conversation a user types: "This isn't working — just get me a human supervisor." The assistant continues asking diagnostic questions and runs two more tool calls before considering escalation. What is the correct behavior?
- AKeep troubleshooting; only escalate if the assistant exhausts its own options.
- BRun a sentiment classifier to verify the user is upset before escalating.
- CAsk the user to confirm the request two more times to avoid a false escalation.
- DEscalate immediately — an explicit request for a human is an immediate-escalation trigger.