Question 47
CCA-F is a newly released exam. These practice questions reflect our best current understanding — the exact wording and question formats may change in the live exam until the certification matures. Use them to learn the concepts, not to memorize.
Scenario: Customer Support Agent - Your agent handles single-issue requests with 94% accuracy (e.g., “I need a refund for order #1234”). But when customers include multiple issues in one message (e.g., “I need a refund for order #1234 and also want to update the shipping address for order #5678”), tool selection accuracy drops to 58%. The agent usually solves only one issue or mixes parameters across requests. What approach most effectively improves reliability for multi-issue requests? What approach is most effective?
- AImplement a preprocessing layer that uses a separate model call to decompose multi-issue messages into separate requests, handle each independently, and merge results.
- BCombine related tools into fewer universal tools.
- CAdd few-shot examples to the prompt demonstrating correct reasoning and tool sequencing for multi-issue requests.
- DImplement response validation that detects incomplete answers and automatically reprompts the agent to resolve missed issues.