Question 46
CCA-F is a newly released exam. These practice questions reflect our best current understanding — the exact wording and question formats may change in the live exam until the certification matures. Use them to learn the concepts, not to memorize.
Scenario: Customer Support Agent - While testing, you notice the agent often calls `get_customer` when users ask about order status, even though `lookup_order` would be more appropriate. What should you check first to address this problem? What should you check first?
- AImplement a preprocessing classifier to detect order-related requests and route them directly to `lookup_order`.
- BReduce the number of tools available to the agent to simplify choice.
- CAdd few-shot examples to the system prompt covering all possible order request patterns to improve tool selection.
- DCheck the tool descriptions to ensure they clearly differentiate each tool’s purpose.